Degraded performance on Route Optimization

Incident Report for moversystems

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 08:59 CEST

Update

🏁 Final Resolution 🏁

📍 **High-level Cause Summary:** Degraded performance on Route Optimization

🕒 **Start Time:** 22/09/2025 15:00 CET

🕒 **Finalization Time:** 22/09/2025 18:00 CET

🔧 **Fix implemented:** Recycled servers

🛟 **Preventive Measures:** To be identified

Posted Sep 23, 2025 - 08:59 CEST

Update

Incident Update 🚨

📍 **Issue:** Performance degraded on Route Optimization

🙎‍♂️ **Customers impacted:** All

🕒 **Start Time:** 15:00 CET

📈 **Current Status:** Route Optimization jobs are running

👷 **Current Action:** Monitoring. We need more time to see performance restored

🏁 **Expected resolution time:** 18:00 CET

⏳ **Next Update:** 22/9/2025 - 9:00 CET

Posted Sep 22, 2025 - 18:24 CEST

Update

Incident Update 🚨

📍 **Issue:** Performance degraded on Route Optimization

🙎‍♂️ **Customers impacted:** All

🕒 **Start Time:** 15:00 CET

📈 **Current Status:** Route Optimization jobs are running

👷 **Current Action:** Servers were recycled

🏁 **Expected resolution time:** 18:00 CET

⏳ **Next Update:** 17:30 CET

Posted Sep 22, 2025 - 17:10 CEST

Monitoring

🚨 Incident Update 🚨

📍 **Issue:** Performance degraded on Route Optimization

🙎‍♂️ **Customers impacted:** All

🕒 **Start Time:** 15:00 CET

📈 **Current Status:** Route Optimization jobs are running

👷 **Current Action:** Servers were recycled

🏁 **Expected resolution time:** 16:15 CET

⏳ **Next Update:** 17:00 CET

Posted Sep 22, 2025 - 16:25 CEST

Update

🚨 Incident Update 🚨

📍 **Issue:** Performance degraded on Route Optimization

🙎‍♂️ **Customers impacted:** All

🕒 **Start Time:** 15:00 CET

📈 **Current Status:** Route Optimization jobs are failing

👷 **Current Action:** Servers are being recycled

🏁 **Expected resolution time:**

⏳ **Next Update:** 16:30 CET

Posted Sep 22, 2025 - 16:10 CEST

Investigating

🚨 Incident Update 🚨

📍 **Issue:** Performance degraded on Route Optimization

🙎‍♂️ **Customers impacted:** All

🕒 **Start Time:** 15:00 CET

📈 **Current Status:** Route Optimization jobs are failing

👷 **Current Action:** Currently investigating

🏁 **Expected resolution time:**

⏳ **Next Update:** 16:15 CET

Posted Sep 22, 2025 - 15:58 CEST

This incident affected: Route Optimization.