An incident has been reported

Incident Report for moversystems

Resolved

🏁 Final Resolution 🏁

📍 **High-level Cause Summary:** A single unhealthy instance caused internal errors
🕒 **Start Time:** 9:50 (CET)

🕒 **Finalization Time:** 10:25 (CET)

🔧 **Fix implemented:** Instances were restarted

🛟 **Preventive Measures:** N/A

Posted Apr 14, 2026 - 10:40 CEST

Monitoring

🚨 Incident Update 🚨

📍 **Issue:** A single instance became unhealthy.

🙎‍♂️ **Customers impacted:** All customers might experience slowness in order ingestions.

🕒 **Start Time:** 9:50 (CET)

📈 **Current Status:** Slowness in order ingestion

👷 **Current Action:** Restarting instances

🏁 **Expected resolution time:** 10.45 (CET)

⏳ **Next Update:** 10:45 (CET)

Posted Apr 14, 2026 - 10:36 CEST

Investigating

Our engineers have started an investigation.
We will post updates in real time.

Posted Apr 14, 2026 - 10:20 CEST

This incident affected: Order Processing.