Route from route planning not created

Incident Report for moversystems

Resolved

🏁 Final Resolution 🏁

πŸ“ **High-level Cause Summary:** A single route from a route planning job was not created, causing the entire job not to be approved.

πŸ•’ **Start Time:** 14.20 CET

πŸ•’ **Finalization Time:** 15.20 CET

πŸ”§ **Fix implemented:** The route was created through manual re-triggering the creation process. An error correction to Route service is released today at 16.00 CET mitigating the issue.

πŸ›Ÿ **Preventive Measures:** The process of ret-riggering the creation process of a single route is being improved
Posted Dec 10, 2025 - 16:24 CET
This incident affected: Route Optimization.