Resolved -
This incident has been resolved.
Sep 23, 08:59 CEST
Update -
π Final Resolution π
π **High-level Cause Summary:** Degraded performance on Route Optimization
π **Start Time:** 22/09/2025 15:00 CET
π **Finalization Time:** 22/09/2025 18:00 CET
π§ **Fix implemented:** Recycled servers
π **Preventive Measures:** To be identified
Sep 23, 08:59 CEST
Update -
Incident Update π¨
π **Issue:** Performance degraded on Route Optimization
πββοΈ **Customers impacted:** All
π **Start Time:** 15:00 CET
π **Current Status:** Route Optimization jobs are running
π· **Current Action:** Monitoring. We need more time to see performance restored
π **Expected resolution time:** 18:00 CET
β³ **Next Update:** 22/9/2025 - 9:00 CET
Sep 22, 18:24 CEST
Update -
Incident Update π¨
π **Issue:** Performance degraded on Route Optimization
πββοΈ **Customers impacted:** All
π **Start Time:** 15:00 CET
π **Current Status:** Route Optimization jobs are running
π· **Current Action:** Servers were recycled
π **Expected resolution time:** 18:00 CET
β³ **Next Update:** 17:30 CET
Sep 22, 17:10 CEST
Monitoring -
π¨ Incident Update π¨
π **Issue:** Performance degraded on Route Optimization
πββοΈ **Customers impacted:** All
π **Start Time:** 15:00 CET
π **Current Status:** Route Optimization jobs are running
π· **Current Action:** Servers were recycled
π **Expected resolution time:** 16:15 CET
β³ **Next Update:** 17:00 CET
Sep 22, 16:25 CEST
Update -
π¨ Incident Update π¨
π **Issue:** Performance degraded on Route Optimization
πββοΈ **Customers impacted:** All
π **Start Time:** 15:00 CET
π **Current Status:** Route Optimization jobs are failing
π· **Current Action:** Servers are being recycled
π **Expected resolution time:**
β³ **Next Update:** 16:30 CET
Sep 22, 16:10 CEST
Investigating -
π¨ Incident Update π¨
π **Issue:** Performance degraded on Route Optimization
πββοΈ **Customers impacted:** All
π **Start Time:** 15:00 CET
π **Current Status:** Route Optimization jobs are failing
π· **Current Action:** Currently investigating
π **Expected resolution time:**
β³ **Next Update:** 16:15 CET
Sep 22, 15:58 CEST